Exchange Policy
Effective Policy Summary: KILOGEAR is a "second skin" much like a bathing suit and under garment product. We gladly accept exchanges for clean, unworn, unwashed, and unused full-price merchandise within 7 days of delivery to the customer.
- No refunds or store credit are offered.
- Items marked as Final Sale are not eligible for exchange.
- Customers can exchange for the same style in a different size. If an item is sold out, you may select a comparable item of equal value.
A restocking fee applies:
- Domestic Orders: $15
- International Orders: $25
Exchanges for Third-Party Purchases: KILOGEAR does not accept exchanges on merchandise purchased through third-party retailers.
CLICK HERE for DOMESTIC Orders Exchange Form
CLICK HERE for INTERNATIONAL Orders Exchange Form
Exchange Process:
STEP 1: Submit Your Exchange Request
- Complete the appropriate online exchange form within 7 days of receiving your order:
- Pay the applicable restocking fee during form submission.
STEP 2: Prepare Your Return Package
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Upon submitting the form, you will receive:
- A prepaid shipping label.
- An exchange packing slip (to include inside the return package).
- Pack the item securely in its original packaging with sanitary stickers, hang tags, and size tags attached.
- Ship the merchandise within 7 days of receiving your shipping label.
STEP 3: Inspection and Processing
- Once your return arrives at KILOGEAR, our team will inspect the item.
- Please allow 1-4 business days for your exchange to be processed.
- You will receive an email notification once your replacement item has shipped.
Important Conditions:
- Items must be clean, unwashed, unworn, and unused.
- KILOGEAR reserves the right to reject any exchange that does not meet these conditions.
- Merchandise for your exchange will be held for 15 business days. After that, inventory cannot be guaranteed.
Faulty or Incorrect Orders:
- If you received a faulty or incorrect item, do not use the exchange form.
- Please email support@kilogear.com within 7 days of receiving your order.
- KILOGEAR will cover all restocking and shipping fees for confirmed errors.
Cancellation requests must be submitted in writing to support@kilogear.com. Cancellation charges are as follows:
- 21+ days before the first session: 25% cancellation fee.
- 14 days before the first session: 75% cancellation fee.
- 7 days or less before the first session: 100% cancellation fee.
Legal Notice: By purchasing from KILOGEAR, you acknowledge and accept our Exchange-Only Policy as outlined above.