Shipping policy
KILOGEAR Shipping Policy
Last Updated: September 5, 2026
All KILOGEAR orders ship from our facility in Los Angeles, California.
Processing Time
Orders are processed and shipped the next business day. We pick and pack Monday through Friday, excluding holidays.
Orders placed before 5:00 PM Pacific Time on a business day are processed the following business day. Orders placed after 5:00 PM, or on a weekend or holiday, are processed on the next business day after that.
For example, an order placed Friday afternoon ships Monday. An order placed Tuesday morning ships Wednesday.
You will receive a shipping confirmation email with tracking information once your order leaves our facility.
Domestic Shipping (United States)
Rate: $10 flat rate on all US orders.
Estimated transit time: 4 to 7 business days after your order ships.
Combined with our next business day processing, most US orders arrive within 5 to 8 business days of being placed.
International Shipping
We ship worldwide.
Rate: Calculated at checkout based on destination, weight, and service selected. Because KILOGEAR products have weight built into the garment, shipping costs reflect actual weight and vary meaningfully by destination.
Estimated transit time: Varies by destination and service. An estimate is shown at checkout.
Duties, Taxes, and Customs Fees
International orders may be subject to import duties, taxes, and customs processing fees charged by the destination country. These charges are the responsibility of the recipient and are not included in the price you pay at checkout or in your shipping cost.
Your carrier will typically contact you to collect these charges before delivery. Customs policies vary widely between countries, and we cannot predict or control what will be charged. If you are unsure, contact your local customs office before ordering.
Orders refused at delivery due to unpaid duties may be returned to us or abandoned by the carrier. We cannot refund shipping costs in either case.
Delivery Estimates Are Not Guarantees
Transit times shown at checkout, on product pages, and in this policy are estimates based on typical carrier performance. They are not guaranteed delivery dates.
Once a package leaves our facility, it is in the hands of the carrier. Delays caused by weather, carrier backlogs, customs inspection, incorrect addresses, or other circumstances outside our control are not the responsibility of KILOGEAR, and we cannot refund shipping charges for late delivery.
We track every shipment and will help you resolve problems with the carrier wherever we can. If your package appears stalled or has not arrived within a reasonable window, email support@kilogear.com and we will look into it.
Tracking Your Order
You can track any order at kilogear.com/apps/17TRACK using your tracking number.
You will also receive automated email updates if your shipment encounters a delay or delivery exception.
Shipping Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided at the time of ordering.
If you notice an error, contact support@kilogear.com immediately. We can usually correct an address before the order ships, but once a package is in transit we may not be able to redirect it.
Undeliverable and Returned Packages
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply for a second delivery attempt caused by an incorrect address or unclaimed delivery.
Lost or Damaged Shipments
If your order arrives damaged, or if tracking shows delivery but you have not received your package, contact support@kilogear.com within 14 days of the delivery date. Include your order number and, for damage claims, photographs of the packaging and the item.
We will work with the carrier to resolve the claim and will replace items lost or damaged in transit.
Exchanges
For information on exchanging an item, see our Return and Refund Policy or start an exchange at kilogear.com/returns.
Questions
Email support@kilogear.com.
KILOGEAR International Inc. 2040 Lomita Blvd Lomita, CA 90717