KILOGEAR Privacy Policy

Last updated: September 26, 2024
Overview

At KILOGEAR, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, process, and protect your personal information when you interact with us through our website, mobile applications, and other services. It applies to information gathered when you visit our websites, engage with our customer service, participate in events, or interact with us via social media.

Please review this policy carefully, and feel free to reach out to us with any questions.

Collection of Personal Data

We collect personal data to provide you with the best experience. This includes information you provide when you:

  • Register for an account
  • Make a purchase
  • Subscribe to our newsletter or SMS marketing
  • Engage with us on social media
  • Participate in events, promotions, or surveys

Types of personal data we may collect:

  • Profile Data: Your name, email, address, phone number, clothing size, preferences, and login information.
  • Transaction Data: Purchase history, payment method, shipping information, and returns.
  • Communications Data: Correspondence between you and our team.
  • Device and Network Data: IP address, browser type, and activity on our website.
  • Location Data: General location based on IP address or device permissions.

In addition to general customer data, we collect specific information for ambassadors, including your social media handles, ambassador agreements, and tax identification details for payment processing. This data supports program activities, performance analysis, and promotional needs. We also automatically collect some data through cookies and similar technologies. For more information, please see the "Cookies" section below.

Use of Personal Data

We use your personal data for purposes such as:

  • Processing your orders and transactions
  • Managing your account
  • Communicating updates or promotional offers
  • Improving our products, services, and website functionality
  • Complying with legal obligations

Ambassador data is used for program management, including product promotions, performance tracking, content creation, and social media engagement. Your data helps us tailor KILOGEAR’s ambassador experience and ensure program success.

As an ambassador, KILOGEAR may track activity on collaboration platforms, collect content (e.g., reviews, testimonials), and share images or posts provided by ambassadors for promotional purposes. By participating, ambassadors consent to the program’s data usage, including public content display.

Disclosure of Personal Data

KILOGEAR does not sell your personal data to third parties. However, we may share your data with trusted service providers who assist us in:

  • Fulfilling orders
  • Managing marketing campaigns
  • Processing payments
  • Analyzing website performance

These partners are required to keep your data secure and are not authorized to use it for any other purposes.

SMS Marketing and Notifications

By providing your mobile number and opting in to receive text messages from KILOGEAR, you consent to receive marketing messages, order notifications, and other transactional texts from us. These messages may include cart reminders, order updates, promotional offers, and requests for reviews.

We use the information you provide for SMS notifications solely for communication purposes and do not share this data with third parties except as required for service delivery.

Opting Out:
If you no longer wish to receive SMS messages from KILOGEAR, you may opt-out at any time by replying “STOP” to any text message you receive or by contacting our customer service team. Please note that opting out of SMS messages will not affect non-promotional communications, such as order confirmations or updates.

Carrier Fees:
Standard message and data rates may apply based on your mobile service provider’s plan.
Targeted Advertising and Analytics

We work with partners to serve ads tailored to your interests. This involves tracking technologies such as cookies, which collect information about your browsing activities across various sites. You can opt-out of targeted advertising by following the instructions in the "Cookies" section or using industry-standard opt-out tools like the Global Privacy Control.

Children’s Privacy

KILOGEAR does not target or knowingly collect data from children under the age of 13. If you believe a child has provided us with personal information without parental consent, please contact us immediately so we can remove it.

Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. Please review their policies before sharing personal information.

Your Privacy Rights and Choices

Depending on your location, you may have rights regarding your personal data, such as:

  • Accessing, correcting, or deleting your data
  • Opting out of data processing for targeted advertising
  • Withdrawing consent where it was given

You can exercise these rights by contacting us at support@KILOGEAR.com

Cookies and Similar Technologies

We use cookies to enhance your experience on our website. Cookies help us track your shopping cart, remember your preferences, and serve relevant content. Most browsers allow you to manage or block cookies, but doing so may impact your site experience.

International Access

If you access our website from outside the U.S., your personal data will be transferred to and processed in the United States. By using our site, you consent to this transfer in accordance with this Privacy Policy.

Data Retention and Sharing

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, such as maintaining your account, processing transactions, and complying with legal obligations.

We retain ambassador data for the duration of the program and for a period afterward to fulfill legal obligations, such as financial records retention. Former ambassadors may request data deletion per our general privacy practices.

For the ambassador program, we may share specific data (such as social handles and activity metrics) with trusted third-party platforms for influencer management or analytics. Ambassador-related testimonials and posts may also be publicly visible on our website or social channels.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and revising the "last updated" date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: support@KILOGEAR.com