Refund policy

KILOGEAR products are designed as a second skin, similar to swimwear or undergarments. For hygiene reasons, we accept exchanges only on clean, unworn, unwashed, and unused merchandise.

Exchanges are free. We cover all shipping costs, in every country we ship to. There are no restocking fees.

What we accept

• Exchange requests within 14 days of delivery
• Clean, unworn, unwashed, unused items with all tags and sanitary stickers attached
• Exchange for the same style in a different size, or an item of equal value if your size is sold out

What we don't accept

• Refunds or store credit. All sales are exchange-only.
• Weights and weight sets. These are final sale.
• Items marked Final Sale.
• Merchandise purchased through third-party retailers. Please contact the retailer directly.

How to exchange

1. Start your exchange at kilogear.com/returns within 14 days of delivery.
2. You'll receive a prepaid shipping label and a packing slip by email.
3. Pack the item in its original packaging with all tags attached and include the packing slip.
4. Ship it back within 14 days of receiving your label.
5. Once we receive and inspect the item, allow 1 to 4 business days for processing. We'll email you when your replacement ships.

We hold your replacement item for 15 business days. After that we can't guarantee availability.

KILOGEAR reserves the right to decline any exchange that does not meet the conditions above.

Faulty or incorrect items

Do not use the exchange portal. Email support@kilogear.com within 14 days of delivery and we'll take care of it, including all shipping costs.

By purchasing from KILOGEAR you acknowledge and accept this exchange-only policy.