Refund policy
Last Updated: September 5, 2026
Nothing in this policy limits or removes any rights you have under mandatory consumer protection law in your country. Where local law gives you rights beyond what is described here, those rights apply.
KILOGEAR products are designed as a second skin, worn close to the body. For hygiene reasons, we accept exchanges and returns only on clean, unworn, unwashed, and unused merchandise with all tags and sanitary stickers attached.
Exchanges (all customers)
Exchanges are free. We cover shipping in both directions, in every country we ship to. There are no restocking fees.
What we accept:
Exchange requests within 14 days of delivery
Clean, unworn, unwashed, unused items with all tags and sanitary stickers attached
Exchange for the same style in a different size, or an item of equal value if your size is sold out
What we do not accept:
Items marked Final Sale
Merchandise purchased through third-party retailers, which should be returned to the retailer you bought from
How to exchange
Start your exchange at kilogear.com/returns within 14 days of delivery
You will receive a prepaid shipping label and a packing slip by email
Pack the item in its original packaging with all tags attached and include the packing slip
Ship it back within 14 days of receiving your label
Once we receive and inspect the item, allow 1 to 4 business days for processing. We will email you when your replacement ships.
We hold your replacement item for 15 business days. After that we cannot guarantee availability. KILOGEAR reserves the right to decline any exchange that does not meet the conditions above.
Refunds
United States and rest of world
Outside the regions listed below, KILOGEAR operates an exchange-only policy. We do not offer refunds or store credit for change of mind. This does not affect your rights if an item arrives faulty, damaged, or is not what you ordered. See "Faulty or incorrect items" below.
European Union and European Economic Area
If you are a consumer resident in the EU or EEA, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, for any reason, without giving a justification.
How to withdraw. ell us clearly that you are withdrawing before the 14-day period ends. The easiest way is our online withdrawal form at kilogear.com/pages/eu-withdrawal-form. If you use this form, we will send you a receipt confirmation by email without undue delay. You can also email support@kilogear.com or use the model withdrawal form at the end of this policy. Starting an exchange at kilogear.com/returns is not a withdrawal, so please state clearly if you want to withdraw and receive a refund instead.
Your refund. We will refund the price you paid for the goods plus the standard delivery cost you paid on your original order. If you chose a faster delivery option when a cheaper standard option was available, we refund the standard cost only.
We issue your refund within 14 days of receiving your withdrawal notice, using the same payment method you used. We may hold the refund until we receive the goods back or you show proof you have sent them, whichever is earlier.
Returning the goods. Send the goods back within 14 days of telling us you are withdrawing. You are responsible for the direct cost of returning the goods.
Condition of the goods. You may handle and inspect the goods as you would in a shop. If you use them beyond what is necessary to establish their nature, characteristics, and functioning, we may reduce your refund to reflect any diminished value.
All items are withdrawable, including weights and weight sets.
United Kingdom
If you are a consumer resident in the UK, you have the same 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The process, refund terms, return costs, and diminished value rules described in the EU section above apply to UK orders in the same way.
All items are cancellable, including weights and weight sets.
Australia
Our exchange-only policy covers change of mind. This policy does not affect your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you are entitled to choose a refund or a replacement, and to compensation for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the problem fixed and, if that is not possible, to a refund.
These rights are not conditional on the item being unworn or having tags attached.
New Zealand
Our exchange-only policy covers change of mind. This policy does not affect your rights under the Consumer Guarantees Act 1993.
If a product fails to meet a consumer guarantee, you are entitled to a remedy under that Act. Where the failure is substantial, you may choose a refund or a replacement. These rights are not conditional on the item being unworn or having tags attached.
Faulty or incorrect items
If your order arrives faulty, damaged, or is not what you ordered, do not use the exchange portal. Email support@kilogear.com with your order number, a description of the problem, and photographs where relevant.
We will put it right, including all shipping costs.
This is not limited to 14 days and does not require the item to be unworn. If you are a consumer in the EU, EEA, or UK, you have a legal guarantee of conformity that lasts longer than our exchange window. Consumers in Australia and New Zealand have equivalent statutory guarantees. We honour these rights.
Model withdrawal form (EU, EEA, and UK customers)
You do not have to use this form, but you may if you wish. Complete it and email it to support@kilogear.com.
To: KILOGEAR International Inc., 2040 Lomita Blvd, Lomita, CA 90717, support@kilogear.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order number:
Ordered on / received on:
Consumer name:
Consumer address:
Date:
Questions
Email support@kilogear.com.
KILOGEAR International Inc. 2040 Lomita Blvd Lomita, CA 90717