Confirmation of Exchange Request
Thank You. We Have Received Your Exchange Request
You will receive an email with a pre-paid return shipping label within 2-3 days that you can print and apply to the package for returning. You must enclose the packing slip with your exchange.
PACKING AND SHIPPING INSTRUCTIONS
The merchandise must be sent within 7 days of processing the exchange. Please be sure the merchandise is in its original packaging.
Please be sure to pack the merchandise securely with labels intact. The merchandise must be clean, unwashed, unworn, unused with sanitary stickers, hang and size tags attached and undamaged. KILOGEAR reserves the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by this policy.
As you may know, stock is limited. Merchandise for your exchange will be put on hold for 15 business days. If your exchange does not return back to KILOGEAR within this time, the stock will be returned to our warehouse for sale.
TRACKING YOUR PACKING AND CONFIRMATION
Once we have received your merchandise at KILOGEAR, we will inspect your order to ensure that it is clean, unwashed, unworn and unused condition with sanitary stickers, hang and size tags still attached. Please allow 1- 4 business days for your exchange to be processed by our exchange team once we have received your item.
You will receive an email notification once we have received and shipped your exchange.